Return consignment

If the customer takes advantage of return consignment the goods have to be sent to the return address below.

Please take the following steps:

• a) inform hustuebele.com about the intention of return consignment (via e-mail)
• b) Complete the Return document (by describing the reason of return)
• c) return the goods including all labels and send them originally packed.
• d) Take use of the attached return address tag

The costs of return consignments are payed by the customer. Eventual costs of a compensation delivery are covered by Hutstuebele.com. Please note: delivery costs are only charged once per order.

Advices for return consignments:

• Most of our articles can be sent and charged as “letter” not as “parcel”. Please ask the detailed information in your post office. You can save money.
• Hutstuebele.com is recommending to send any parcel by registered post. There is normaly included the insurance and you receive a certificate of delivery.
• Attention: return consignments in absence of cost of postage cannot be accepted. Refunding claims regarding the costs of return consignments after positive validation are credited to the specific customer account or transferred to the customer`s banking account (maximum amount = 15 € per order). Please note that the prerequisite for any return consignment is the written approval (via email) by Hutstuebele.com and the receipt of payment.

In the following cases Hutstuebele.com does not assume any liability:

• The size of the ordered goods is not matching with the required size but the size of the delivered goods complies with the current order
• variation of colour
• etc.

Refundings can only be completed after the detailed banking information have been submitted:

• Bank Institute
• road
• Zipcode
• City
• Country
• IBAN and BIC Code

The duration of refunding is 30 workdays after validation.