Frequently asked questions FAQ:
How about internationl shipping and delivering?
Of course we are delivering all over the world to particulary favourable conditions. For further details please see our SHIPPING INFOS
How about Refunds and Returns?
Yes, we process of course all returns and refunds - for further details please see our terms and conditions
How about the Payment options?
We accept credit cards (VISA, EUROCARD, MASTERCARD), payment via EURO bank transfer (only within EU!!) and also cash on delivery. Payment with Credit Card is the most convienient method for you.
How will the goods be delivered?
Mostly via mail or registered mail. If needed we can deliver also via express service. If you need further details on terms, conditions and/or delivery time do not hesitate to contact us at any time.
How can I getting informed on the status of my Order?
Before setting up an order we suggest to register on our homepage to create your own account. Once you are registered you are getting a personal customer account, where you can check any details about your order(s).
Where is your principal office located?
We are located in South Tyrol (Italy)
Bank details:
Unicredit Banca Spa
IBAN: IT14 X 02008 58240 0000 4009 9666
BIC/SWIFT: UNCR ITB1 BRU
I-39031 Bruneck
Am Graben Nr. 11
IMPORTANT: For all customers abroad (within EU) who are effecting bank transfers are requested to use the IBAN and BIC/SWIFT code, to take advantage of the equal charge fee as effecting a domesting bank transfer.
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